Refund policy
Refund & Returns Policy
Last updated: May 2026
At DeskFriend, we want you to love what you ordered. If something goes wrong, we're here to make it right.
What we cover
We offer a full refund or free replacement if your order arrives:
- Damaged or defective
- Incorrect (wrong item, wrong colour, wrong size)
- With missing parts or accessories
- Never delivered (see below)
Simply contact us within 30 days of receiving your order with a photo or video of the issue and we'll sort it out quickly.
Lost or undelivered orders
If your tracking shows your order is stuck, expired, or never updated, contact us and we'll investigate. For orders shipped to the US, if your package hasn't arrived 45 days after dispatch, we'll issue a full refund or reship at no cost to you.
Please ensure your shipping address is correct at checkout — we're unable to take responsibility for orders undelivered due to an incorrect or incomplete address.
Change of mind
As our products are shipped internationally on demand, we're unable to accept returns for change-of-mind purchases. We encourage you to review product descriptions, dimensions, and photos carefully before ordering.
Order cancellations
Orders can be cancelled for a full refund before they are processed (usually within 12 hours of placing the order). Once an order has been dispatched, it cannot be cancelled.
How to contact us
Email us at ruif.agent@gmail.com with:
- Your order number
- A description of the issue
- Photos or video if applicable
We aim to respond within 1–2 business days.