Terms of service

TERMS OF SERVICE

Last updated: July 2026

Please read these Terms of Service carefully before using the DeskFriend website located at getdeskfriend.com (the "Site"). By accessing or placing an order on our Site, you agree to be bound by these terms.

1. General

DeskFriend ("we", "us", or "our") is operated from Singapore and runs the e-commerce store at getdeskfriend.com. These Terms govern your use of our Site and purchase of our products. We reserve the right to update these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

2. Products

We sell desk accessories and ergonomic office products as listed in our catalog at getdeskfriend.com. Our products are sourced from manufacturers in China and fulfilled through our logistics partners. Product descriptions, images, and pricing are subject to change without notice. We reserve the right to limit quantities and discontinue products at our discretion.

3. Pricing & Payment

All prices are listed in USD. We accept payment methods available through Shopify Payments at checkout. We reserve the right to correct pricing errors and cancel orders placed at an incorrect price. You will be notified if this occurs and given the option to reorder at the correct price or receive a full refund.

4. Orders & Cancellations

By placing an order, you represent that you are of legal age to enter into a binding contract. We reserve the right to refuse or cancel any order at our sole discretion, including orders suspected of fraud or placed in violation of these Terms. If your order is cancelled after payment, you will receive a full refund.

5. Shipping

We currently ship to the United States and Canada. Orders are fulfilled by third-party logistics partners, with products shipped from China. Estimated delivery times are 5–8 business days after processing, though actual times may vary depending on carrier performance, customs clearance, and other factors outside our control.

DeskFriend is not responsible for delays caused by customs authorities, import inspections, or any other circumstances beyond our reasonable control. Risk of loss and title pass to you upon delivery to the carrier.

6. Customs & Import Duties

Products shipped to the United States are generally shipped Delivered Duty Paid (DDP), meaning applicable customs duties and import fees are covered as part of your order and you should not be charged additional fees upon delivery.

However, orders shipped via DHL are Delivered Duty Unpaid (DDU); in these cases, any customs duties, import taxes, or fees assessed by customs authorities are the responsibility of the buyer and are collected by the carrier at the time of delivery. The shipping carrier and method used for a given order may vary depending on the product ordered, including its size, weight, and composition (for example, products containing batteries).

DeskFriend makes no guarantee regarding the specific customs treatment of any individual shipment and is not liable for delays or additional charges resulting from customs processing.

7. Returns & Refunds

Please refer to our Refund Policy for full details on eligibility, timeframes, and the return process. Our Refund Policy is incorporated into these Terms by reference.

8. Limitation of Liability

To the fullest extent permitted by applicable law, DeskFriend shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or Site. Our total liability for any claim arising out of these Terms shall not exceed the amount you paid for the relevant order.

9. Disclaimer of Warranties

Our Site and products are provided "as is" and "as available." We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Intellectual Property

All content on this Site — including text, images, logos, and product descriptions — is the property of DeskFriend and may not be reproduced, distributed, or used without our prior written consent.

11. Third-Party Services

We use third-party platforms and fulfillment partners to operate our store and ship orders. We are not responsible for the acts or omissions of third-party logistics providers, payment processors, or other service partners. Links to third-party websites on our Site do not constitute endorsement of those sites.

12. Governing Law & Disputes

These Terms are governed by the laws of Singapore. However, as we primarily serve customers in the United States, we aim to resolve disputes fairly and in good faith. If you are a US-based customer and have a dispute you cannot resolve through our support team, you may also have rights under applicable US consumer protection laws in your state.

For all formal disputes, the parties agree to first attempt resolution through good-faith negotiation before pursuing any legal remedy.

13. Contact Us

If you have any questions about these Terms, please contact us at:

DeskFriend
Email: ruif.agent@gmail.com
Website: getdeskfriend.com