Shipping policy
Shipping Policy
Last updated: July 2026
Order Processing Time
Once your order is placed, please allow 1–3 business days for processing before your order is dispatched.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States & Canada | 10–20 business days |
| Singapore & Southeast Asia | 5–12 business days |
| Europe, Australia & New Zealand | 10–20 business days |
These are estimates from the date of shipment. Actual delivery may vary due to customs clearance, public holidays, weather conditions, or carrier delays.
Note: We currently ship to Singapore, United States, and Canada. For other destinations, please contact us before ordering.
Shipping Rates
We offer free standard shipping on all orders.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery progress.
Please note that tracking updates may occasionally be delayed depending on the carrier and destination. If your tracking hasn't updated in a while, we recommend checking with your local post office.
Customs & Import Duties
For most orders shipped to the US, DeskFriend covers applicable customs duties and import fees as part of your order (Delivered Duty Paid) — you should not be charged extra at delivery.
The exception is orders shipped via DHL: these are Delivered Duty Unpaid, meaning any customs duties or import fees will be collected from you directly by the carrier at the time of delivery. The shipping carrier used for your order depends on the product ordered — for example, products containing batteries may require different carriers than non-battery items, due to carrier restrictions on shipping batteries.
If you'd like to confirm which shipping method applies before ordering, contact us at ruif.agent@gmail.com.
Incorrect Address
Please double-check your shipping address carefully before placing your order. We are unable to take responsibility for orders undelivered due to an incorrect or incomplete address provided at checkout. Reshipment fees may apply in such cases.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at ruif.agent@gmail.com. For US orders, if your package has not been delivered within 45 days of dispatch, we will offer a full refund or reship at no extra cost.
Force Majeure
DeskFriend is not responsible for shipping delays caused by events outside our control, including natural disasters, customs inspections, public holidays, or international conflicts.
Contact Us
For any shipping enquiries, email us at ruif.agent@gmail.com. We aim to respond within 1–2 business days.